AdventureRooms Oslo | Live Escape Games på norsk
AdventureRooms Oslo | Live Escape Games in English
AdventureRooms Oslo | Escape Room Games | FAQ

Terms and Conditions

Adventurerooms.no is operated and owned by AdventureRooms Norway AS, Nedre Slottsgate 23, 0157 Oslo (org. no. 915981747).

AdventureRooms Norway AS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices started here. Throughout the site, the terms “AdventureRooms”, “AR”, “we”, “us” and “our” refers to AdventureRooms Norway AS.

 

1. PRIVACY POLICY

1.1. We are committed to protecting your privacy.

1.2. AdventureRooms collects and stores your personal details without disclosing it to any third party and is dedicated to ensure that the privacy of your personal information is protected.

1.3. AdventureRooms requests personal information as part of the booking process. Your e-mail address is used for sending notifications relating to the game booking. Your phone number is used in case AdventureRooms needs to contact you urgently. Your name is used for identification purposes when arriving for the game. Any additional information provided when making the booking is used for marketing purposes.

1.4. AdventureRooms requests payment information online to process deposit payments.

1.5. AdventureRooms requests e-mail addresses from game participants to ask for user feedback after the game is completed.

1.6. AdventureRooms may collect e-mail addresses for distributing newsletters and promotional material.

1.7. AdventureRooms will only share your name and booking details with our employees for operational and logistical purposes.

1.8. AdventureRooms is using third-party vendors for handling booking and payment processes online. The booking process is handled by our online booking system, Bookeo. Our website financial transactions are handled through our payment services providers, PayPal or Stripe. The  parties have their own separate privacy policies:

          Bookeo: https://www.bookeo.com/privacy/

          PayPal: https://www.paypal.com/en/webapps/mpp/ua/privacy-full?locale.x=en_EN

          Stripe:

1.9. With your consent, AdventureRooms will take a photo of your team after the game and post the photo on our website, Facebook and/or other social media.

 

2. WEBSITE USE AND SECURITY

2.1. The website http://www.adventurerooms.no is owned and operated by AdventureRooms. The company holds the right to amend or vary these Terms and Conditions including any of the contents of the website from time to time at its sole discretion without prior notice.

2.2. The hereinafter terms apply to the use by any visitor of the AdventureRooms ́ website and should be read carefully before any use.

2.3. AdventureRooms does its best to supply you with the most current and accurate information on its website.

2.4. The AdventureRooms website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.

2.5. You are not permitted to link to or use all or any part of the AdventureRooms website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.

2.6. You accept that the Internet is not fully secure. AdventureRooms will take all appropriate steps to protect the security of any payment card information though AdventureRooms shall not be liable for any damages that you may suffer as a result of the loss of confidentiality of any such information. Online payments are processed by PayPal or Stripe.

2.7. AdventureRooms shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.

 

3. GENERAL

3.1. Nothing in these Terms and Conditions is intended to affect your statutory rights.

3.2. The games are designed for teams of 2-7 people (standard mode) or 8-14 people (duel mode) per game.

3.3. AdventureRooms can accommodate a maximum of 40 players at any one time.

3.4. The trademarks and logos displayed on the website are the property of AdventureRooms. You are not permitted to copy or use these without the prior written permission of AdventureRooms and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.

3.5. These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by Norwegian law and all disputes shall be submitted to the exclusive jurisdiction of the Norwegian courts.

3.6. All the terms of any contract are included or assigned to within these terms and conditions.

3.7. AdventureRooms’ website may contain hyperlinks to third party websites. The operation of those websites is out of AdventureRooms’ control and you use them at your own risk.

3.8. Due to a limited reception area, AdventureRooms recommends teams to arrive on time, no earlier than 5 minutes and no later than the start time of the booking.

3.9. Due to the nature of the game, no photos or recordings of any form may be taken inside the room.

3.10. AdventureRooms expects visitors not to disclose any details or solutions of the game directly or indirectly to the public in any format.

3.11. AdventureRooms provides lockers for storing your personal items during the game that you use at your own risk.

3.12. AdventureRooms will not be responsible for loss of or damage to your stored personal belongings.

3.13. AdventureRooms is entitled to charge the guests for any damage which is intentional or caused by misuse of items.

3.14. AdventureRooms reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by AdventureRooms as a result of the aforesaid.

3.15. While you are on our premises, you must ensure to conform to our codes of conduct and game regulations, adopt proper standards of behaviour, and cooperate with instructions issued by our employees.

3.16. AdventureRooms will not tolerate any kind of bullying or harassment towards its employees. In this event, AdventureRooms reserves the right to suspend the game and/or ask you to leave the premises or deny entry.

 

4. BOOKINGS

4.1. Bookings must be made via the online booking system on AdventureRooms ́ website. Special booking and deposit arrangements may be made for parties, special events and teambuilding events via e-mail.

4.2. Only person(s) who are at least 18 years of age are permitted to book a Game.

4.3. It is your responsibility to check that any Game’s booking confirmation sent to you is accurate.

4.4. Any purchase of Game is only valid when processed by AdventureRooms.

4.5. If you wish to transfer your Game(s) to someone else’s name, you must contact AdventureRooms by email at least 24 hours before the start of the game. AdventureRooms reserves the right to reject the transfer.

4.6. Games may not be transferred or resold for commercial purposes or at a premium. If a Game is transferred or resold in breach of this condition, the person claiming the right to attend the event will be refused admission to the game.

4.7. You are entirely responsible for entering your details correctly in the Online Booking Form. By submitting an Online Booking Form, you warrant to AdventureRooms that all details supplied by you are true and accurate.

4.8. You receive the confirmation of your booking via email only. AdventureRooms does not sending confirmation via post or text message.

4.9. A booking becomes a no-show and entry will be denied if the team is late by 30 minutes or more. In such an event, the deposit is not refundable, the booking cannot be modified or changed, and the entire payment of the booking is owed to AdventureRooms.

4.10. The booking system is not owned by AdventureRooms. It is being provided by an external partner. AdventureRooms shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the booking system.

 

5. CANCELLATIONS AND CHANGES

5.1. Any changes to your booking should be done using the link in your confirmation e-mail or by e-mailing AdventureRooms.

5.2. You are allowed to move your booking up to 24 hours before your scheduled game time without penalty.

5.3. You can change the number of participants up to 3 days before your scheduled game time.

5.4. You will receive a full refund if your booking is cancelled more than one week before your scheduled game time

5.5. There will be no refunds of deposits on bookings that are cancelled less than one week before the scheduled game time.

5.7. There will be no refunds for no-shows.

5.8. If you are late by more than 30 minutes of the original time of your booking, the reservation automatically becomes a no-show and you will not be able to start your game. Re-booking a new time slot will be at your own expense and subject to current availability.

5.9 Bookings without deposits can be cancelled without penalty if it is done more than 7 days before the scheduled game time. Cancellations made less than 7 days before the scheduled game time will incur a non-refundable fee of kr 900 per game booked. The booking can be moved free of charge up to 24 hours before the scheduled game time; the rebooked game must be completed within 6 months, failing which a non-refundable fee of kr 900 per game re-booked will be charged.  

5.10. A gift voucher redemption booking can be cancelled or moved up to 24 hours before the scheduled game time. The gift voucher is considered fully redeemed should the booking be cancelled or moved less than 24 hours before the scheduled game time.

5.11. The gift voucher is considered fully redeemed if you are more than 30 minutes late or a no-show.

5.12. If AdventureRooms cannot run the game as scheduled due to technical, operational or other reasons, the booking will be cancelled, but in this case, AdventureRooms will offer to re-schedule the game at no extra cost. No refunds will be given in these circumstances.

 

6. PRICES AND PAYMENTS

6.1. The price (including VAT) of a game is stated on the AdventureRooms website in the price list and in the booking system.

6.2. The price is set depending on the number of people in attending the game, see our price list for further details.

6.3. To qualify for student discount, a valid student ID must be presented. The discount is valid only for the person holding the ID.

6.4. You will pay for the number of participants you have booked for. You can change the number of participants up to 3 days before your scheduled game time.

6.5. Extra participants can be added and paid for after the game as long as the maximum number of participants allotted for the game are not exceeded (12 persons in The Original Swiss Game, 14 persons in The Black Queen and The Piano).  

6.6. A deposit of NOK 900 per game is required at the time of booking. PayPal, Visa and MasterCard cards are accepted to settle the deposit or you can request an invoice.

6.7. The outstanding amount is paid when you have completed the game. Visa and MasterCard cards are accepted to settle the outstanding amount or you can request an invoice.

6.8. We do not accept cash payments.

 

7. GIFT VOUCHERS

7.1. Gift vouchers can be purchased online, either directly from us or from our business partner, Go Dream.

7.2. Gift vouchers purchased directly from AdventureRooms are sent either by email or in a mystery box by post (at an additional charge). Electronic gift vouchers purchased from Go Dream are sent by email.

7.3. You can redeem your gift voucher during the online booking process. It is also possibke to send a booking by email to redeem your gift voucher. Your gift voucher number must be included in your email for AdventureRooms to process your request.

7.4. The gift voucher must be presented upon arriving for your game.

7.5. Gift vouchers cannot be partially used.

7.6. Gift vouchers cannot be redeemed for cash.

7.7. Gift vouchers are valid for one year.

7.8. It is not possible to extend the validity of an expired voucher.

7.9. It is not possible to replace any lost gift vouchers.

7.10. A gift voucher redemption booking cannot be cancelled or moved less than 24 hours before the scheduled game time. The gift voucher is considered fully redeemed should the booking be cancelled or modified during this period.

7.11. The gift voucher is considered fully redeemed if you are more than 30 minutes late or a no-show.

 

8. FORCE MAJEURE

8.1. Except where otherwise expressly stated in these terms and conditions, AdventureRooms regret we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of ”force majeure». In these terms and conditions, ”force majeure» means any event which AdventureRooms could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

 

9. SAFETY AND ENJOYMENT (RISK AND INDEMNITY)

9.1. At AdventureRooms we make every effort to ensure that your experience is safe and enjoyable. However, all adult participants will be required to sign a waiver assuming all risks of participation in the game for both themselves and any children in their care who are minors.

9.2. Children under the age of 9 are not permitted to participate in AdventureRooms games.

9.3. An adult must accompany children between the ages of 9 and 15 while in AdventureRooms at all times.

9.4. Everyone under 18 must provide a consent form duly signed by their appointed guardians before being allowed into the Game Room.

9.5. Each AdventureRooms player will receive instructions before their game by their assigned Game Master. After orientation of the rules of the game, each player will participate in the game at his/her own risk.

9.6. AdventureRooms is not liable for any (personal or equipment) damages caused by game room misuse or not following the rules as instructed before the game.

9.7. People under undue influence of alcohol or drugs will be turned away and their game stated as no-show.

9.8. AdventureRooms reserves the right to refuse entry without explanation.

9.9. Drinks and food may not be brought into the Game Rooms.

9.10. To be admitted you must confirm the full name of the booker and may be asked to confirm the phone number and email address.

9.11. One adult can have a maximum of 5 children aged between 9 and 15 under their supervision at the AdventureRooms at any one time.

9.12. Whilst collecting and examining props and artefacts are part of the AdventureRooms experience, removing any object from the room, intentionally breaking or damaging the contents of the room is forbidden. Damage or removal of props and/or artefacts will result in an immediate replacement charge.

9.13. No photographs, video or sound recordings in the room are permitted in any way.

9.14. AdventureRooms recommends customers to wear comfortable clothing for the duration of game.

 

10. CONTACT

10.1. If you need to contact AdventureRooms you can do so using any of the following methods:

          - Email: oslo@adventurerooms.no

          - Post: AdventureRooms Norway AS, Nedre Slottsgate 23, 0157 Oslo

Download pdf

AdventureRooms Oslo
Nedre Slottsgate 23, 0157 Oslo

Telefon: 21 52 11 55

Org.nr: 915 981 747 MVA
e-post: oslo@adventurerooms.no

Åpent alle dager kl. 10.00-23.00

Følg oss

AdventureRooms Oslo | Experience the adventure of Escape room Games in Oslo
AdventureRooms Oslo | The most exciting Escape Game in the heart of Oslo
AdventureRooms Oslo | The best Escape Room Games in central Oslo!
AdventureRooms Oslo | The best Escape Room Games in central Oslo!

Tripadvisor

AdventureRooms Oslo Recommended on TripAdvisor

Copyright © 2017 AdventureRooms Norway AS  |  En del av AdventureRooms GmbH  |  Design: Tid & Rom Reklamebyrå AS